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Service-incurred (420,-666)
You searched for:
Keywords: Service-incurred
Total judgments found: 95
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Judgment 5145
141st Session, 2026
Food and Agriculture Organization of the United Nations
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the decision to reject his claim that his injury was service-incurred.
Consideration 3
Extract:
"[T]he standard of proof required by the Tribunal in order to establish that an illness is service-incurred, i.e. the balance of probabilities (see Judgments 4709, consideration 9, 3111, consideration 6, and 1971, consideration 15). As the case law sometimes frames it in another manner, it is enough for there to be “a causal link in the legal sense, that is to say, some fairly definite connection” between the diagnosed condition and the alleged occupational origin for a condition to be accepted as service-incurred (see Judgment 3111, consideration 6)."
Reference(s)
ILOAT Judgment(s): 1971, 3111, 4709
Keywords:
illness; service-incurred; standard of proof;
Consideration 9
Extract:
"Based on the evidence in the record, the Tribunal is satisfied that it was open to the Organization to find that the complainant’s illness was not service-incurred based on the available scientific evidence. This finding adhered to the requisite standard of proof based on the balance of probabilities."
Keywords:
illness; judicial review; service-incurred; standard of proof;
Judgment keywords
Keywords:
complaint dismissed; illness; service-incurred;
Consideration 3
Extract:
"[I]t is appropriate to recall the role of the Tribunal in reviewing decisions concerning medical issues, which is not limited to procedural defects. The Tribunal does have full competence to say whether the medical findings show any material mistake or inconsistency, or overlook some essential fact, or plainly misread the evidence (see Judgment 1752, consideration 9). The limit of this review is that, being scientifically based and scientifically relevant, the medical bodies’ evaluations should be accepted by the Tribunal unless they are considered clearly unreliable according to current scientific knowledge (see Judgment 2580, consideration 6). The Tribunal will not substitute its own determination for the medical findings upon which that decision was based and can annul decisions based on medical findings if they are affected by misuse of authority, error of law or of fact, or discernible arbitrariness (see Judgment 3745, consideration 4)."
Reference(s)
ILOAT Judgment(s): 1752, 2580, 3745
Keywords:
competence of tribunal; judicial review; medical opinion; service-incurred;
Judgment 5110
141st Session, 2026
International Atomic Energy Agency
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant, who suffers from service-incurred injuries, contests the decision to deny full reimbursement for her laboratory test expenses.
Consideration 3
Extract:
“The Tribunal has previously stated, in consideration 6 of Judgment 3650, involving the complainant, that the right to payment of medical expenses arising under Article 16 [of Appendix D] is conditioned by the consideration of any claim for payment by the organisation of whether the medical expenses incurred were reasonably incurred, which would include considering any evidence supporting that conclusion. Thus, the right to payment of medical expenses cannot be said to be a right to an immediate payment of the claimed amount. In line with this case law, the person who makes such a claim must also provide evidence to show that the amounts claimed were reasonably incurred for the treatment as a result of the service-incurred illness or injury.”
Keywords:
interpretation of rules; medical expenses; service-incurred;
Judgment keywords
Keywords:
case sent back to organisation; complaint allowed; medical expenses; service-incurred;
Judgment 5104
141st Session, 2026
International Labour Organization
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant contests the decision to reject as time-barred her compensation claim for illness attributable to the performance of official duties.
Judgment keywords
Keywords:
complaint allowed; illness; service-incurred;
Consideration 5
Extract:
[I]n his decision of 9 March 2022, the Director-General accepted the unanimous recommendation made by the JAAB in its report […] and, therefore, the views of the JAAB should have been considered by the Compensation Committee in its new consideration of the complainant’s compensation claim, but they were not. The JAAB’s detailed reasoning on what was the starting point for calculating the six-month time limit for the submission of her compensation claim spanned a little over three pages of factual and legal analysis. It culminated with a conclusion that a diagnosis made […] in December 2019 could serve as a starting point for the timeframe for the complainant filing a compensation claim. Given the history of the matter, it was clearly incumbent on the majority of the members of the Compensation Committee to explain why they did not accept, and, in fact, rejected, the JAAB’s analysis or, at least, why it was open to them to draw the unfavourable inference they did, in the face of the JAAB’s analysis.
Keywords:
advisory body; claim; compensation; duty to substantiate decision; executive head; illness; internal appeals body; recommendation; service-incurred; time limit;
Judgment 5098
141st Session, 2026
European Southern Observatory
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant contests the non-recognition of her illness as occupational.
Judgment keywords
Keywords:
complaint dismissed; illness; service-incurred;
Considerations-13-19
Extract:
The Tribunal considers that the Rehabilitation Board and the Director General correctly interpreted and applied the relevant provisions to the situation of the complainant and rightly found that her depression caused by the lawful decision to reassign her was non-occupational in nature.
Keywords:
illness; service-incurred;
Consideration 15
Extract:
“In Judgment 4709, consideration 9, the Tribunal observed that a causal link in the legal sense requires some fairly definite connection between the diagnosed condition and the alleged occupational origin for a condition to be accepted as service-incurred (see also Judgments 3111, consideration 6, and 641, consideration 8).”
Reference(s)
ILOAT Judgment(s): 641, 3111, 4709
Keywords:
causal link; illness; service-incurred;
Judgment 5049
140th Session, 2025
International Atomic Energy Agency
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant contests the IAEA’s decision to impose a 30 per cent cap on her claims for the reimbursement of medical expenses submitted under Appendix D to the Staff Regulations and Staff Rules.
Judgment keywords
Keywords:
complaint dismissed; internal remedies not exhausted; medical board; medical expenses; service-incurred;
Judgment 4955
139th Session, 2025
International Atomic Energy Agency
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the decision to reject, on grounds of irreceivability, his compensation claims for what he considers to be a service-incurred illness.
Judgment keywords
Keywords:
complaint dismissed; illness; receivability of the complaint; service-incurred;
Judgment 4831
138th Session, 2024
International Telecommunication Union
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the rejection of his claim for compensation for service-incurred illness.
Judgment keywords
Keywords:
complaint dismissed; illness; service-incurred;
Consideration 12
Extract:
In a case such as the present, it was not sufficient for the complainant to simply assert, on the strength of a series of emails from his own physician, that his illness was service-incurred because it was, according to him, directly caused by the events of 14 October 2019. In notifying the complainant of the opening of an investigation for misconduct and of his suspension pending the outcome of that investigation, and in accompanying him outside the building, the organisation was implementing administrative decisions provided for in its legal framework. It was incumbent on the complainant to show that, in the way these decisions were implemented, ITU did not respect its duty of care, with the result that his illness was not solely due to the inherently unpleasant nature of the decisions in question. This would have required him to submit a specific claim to ITU as to the way he had been treated on 14 October 2019 and to possibly request that an investigation be undertaken.
Keywords:
duty of care; illness; service-incurred;
Judgment 4829
138th Session, 2024
International Atomic Energy Agency
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant contests the decision to reject his compensation claim for service-incurred injury and illness as time-barred.
Consideration 10
Extract:
The Tribunal finds that the IAEA, pursuant to its duty of care, ought to have treated the complainant’s 5 December 2019 letter as the initiation of a compensation claim for a work-related injury. Therefore, it follows that the complainant’s claim was timely submitted under Appendix D and should be considered by the JABCC.
Keywords:
claim; compensation; duty of care; duty to forward appeal to competent body; illness; injury; service-incurred;
Consideration 12
Extract:
In light of the foregoing, the complainant’s claim for compensation will be remitted to the IAEA for the JABCC to consider whether the complainant’s injury is attributable to the performance of official duties and whether he is entitled to the payment of medical expenses and compensation resulting from such injury pursuant to Appendix D.
Keywords:
case sent back to organisation; claim; compensation; illness; injury; remand; service-incurred;
Consideration 9
Extract:
[T]he approach taken by the Director General in the impugned decision is problematic.
First, he erred in treating the complainant’s letter of 5 December 2019 as a letter merely “addressing return-to-work issues”. On the contrary, it is clear that in his 5 December 2019 letter the complainant intended to report his work-related accident to the IAEA and he did so about two months after the reported accident. This was within the four-month applicable time limit. In that letter, the complainant wrote: “Please accept this letter as written notice that on 4th of October 2019 I was involved in a work accident in my office”. The complainant also described the circumstances of his accident and the details of his treatment, and indicated that he might need further sick leave in the coming weeks. The letter was accompanied by a medical report of his status, diagnosis, and treatment. Interpreting a letter primarily focused on reporting a work-related accident, including by describing the circumstances thereof and attaching a medical report, solely as a sick leave request or a letter addressing return-to-work issues, overlooked its potential relevance to a compensation claim.
Second, according to the Tribunal’s well-established case law, part of an organisation’s duty of care towards its staff is to provide procedural guidance to a staff member who is mistaken in the exercise of a right insofar as that may allow them to take effective action. If there is still time, it must inform a staff member of the available means of redress (see Judgment 4369, consideration 4, and the case law cited therein). In addition, if a member of staff pursues a grievance by an incorrect procedure, but there is another procedure which would be appropriate, the organisation is under a duty to advise the staff member to follow the appropriate procedure (see Judgment 4006, consideration 13). Accordingly, an international organisation is under an obligation to clearly communicate to its staff members the appropriate procedures for submitting claims for compensation for service-incurred injuries or illnesses. This obligation is particularly important where procedural rules are unclear and could result in significant adverse consequences for staff members who are genuinely misguided on the procedures they must follow. As previously noted, Appendix D does not explicitly detail the procedural formalities for submitting a compensation claim for service-incurred injury or illness, such as its format or intended recipient. Therefore, the IAEA had a duty to provide procedural guidance to the complainant who was mistaken in the exercise of his right. Rather than penalizing him for procedural non-compliance, which at least in part stemmed from the lack of clarity in its own rules, the IAEA should have guided the complainant to follow the appropriate procedures.
The Tribunal is of the opinion that the VIC Medical Service should have forwarded the complainant’s 5 December 2019 letter to the DIR-MTHR, the competent body within the organisation. The necessity of forwarding to the competent body within the organization appeals addressed to the wrong body is articulated in Judgment 3034, consideration 15, as follows:
“[T]he procedural rules for lodging an internal appeal must not set a trap for staff members who are endeavouring to defend their rights; they must not be construed too pedantically and, if they are broken, the penalty must fit the purpose of the rule. For that very reason, an official who appeals to the wrong body does not on that account forfeit the right of appeal. In such circumstances this body must forward the appeal to the competent body within the organisation in order that it may examine it and the person concerned is not deprived of his/her right of appeal (see, in this connection, Judgments 1832, under 6, and 2882, under 6).” (See also Judgment 4140, consideration 6.)
This case law equally applies to the present case concerning a claim for compensation for service-incurred injury addressed to the wrong body. The duty to re-direct an incorrectly filed claim for compensation for a work-related injury or illness to the competent body within the organization is an integral part of the duty of care incumbent upon organisations. It is intended to ensure that staff members are not deprived of their right to compensation for service-incurred injury or illness because of procedural missteps which can easily be remedied by re-directing compensation claims to the competent authority.
Reference(s)
ILOAT Judgment(s): 1832, 3034, 4006, 4369
Keywords:
claim; compensation; duty of care; duty to forward appeal to competent body; illness; injury; service-incurred;
Consideration 13
Extract:
Regarding the complainant’s claim for moral damages, the IAEA’s failure in its duty to forward the complainant’s 5 December 2019 letter to the DIR-MTHR, the competent authority within the IAEA to be notified of work-related accidents and/or illnesses, has added to the delay in the final settlement of this case, whatever its eventual outcome may be (see Judgment 3674, consideration 10). This alone caused the complainant injury for which he is entitled to moral damages in the amount of 8,000 euros.
Keywords:
claim; compensation; delay; duty of care; duty to forward appeal to competent body; illness; injury; moral damages; service-incurred;
Judgment keywords
Keywords:
claim; compensation; complaint allowed; duty of care; duty to forward appeal to competent body; illness; injury; service-incurred;
Judgment 4761
137th Session, 2024
World Health Organization
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges WHO’s refusal to recognise that the illness from which he claims to suffer is service-induced.
Considerations 4-5
Extract:
The Tribunal considers that, in the absence of any provision to the contrary, there is nothing to prevent a medical board from taking into consideration matters that pre-date those in respect of which it has specifically been convened. [...]
[...] The Tribunal recalls in this regard that, in accordance with its case law, where an illness has several possible causes and only one or some of those causes are connected to professional activity, it can only be recognised as a service-induced illness if those particular causes were the determining factor (see, in particular, Judgment 4709, considerations 9 and 10, and the case law cited therein).
Reference(s)
ILOAT Judgment(s): 4709
Keywords:
illness; service-incurred;
Judgment 4728
136th Session, 2023
European Patent Organisation
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant contests the Medical Committee’s decision to further extend his sick leave until 31 March 2015 and its failure to recognise that he suffered from invalidity attributable to the performance of official duties.
Judgment keywords
Keywords:
complaint dismissed; invalidity; medical examination; service-incurred; sick leave; step in the procedure;
Judgment 4709
136th Session, 2023
International Labour Organization
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the refusal to recognise her illness as attributable to official duty.
Consideration 9
Extract:
Under the Tribunal’s case law, the standard of proof applicable in recognising that an illness is service-incurred is indeed that of the balance of probabilities (see, for example, Judgments 3111, consideration 6, 1971, consideration 15, 1373, consideration 16, and 528, considerations 4 and 5). As that case law sometimes frames it in another manner, it is enough for there to be “a causal link in the legal sense, that is to say, some fairly definite connection” between the diagnosed condition and the alleged occupational origin for a condition to be accepted as service-incurred (see Judgments 3111, consideration 6, and 641, consideration 8).
Reference(s)
ILOAT Judgment(s): 528, 641, 1373, 1971, 3111
Keywords:
illness; service-incurred; standard of proof;
Judgment keywords
Keywords:
complaint dismissed; illness; service-incurred;
Consideration 10
Extract:
[U]nder the Tribunal’s case law, where an illness has several possible causes – which is by definition the case of such a hearing loss, according to the scientific literature cited by the Medical Adviser – and only one or some of those causes are related to the complainant’s employment, there is no reason to recognise it as service-incurred unless those causes are shown to be the determining factor (see, in particular, Judgments 3111, considerations 3, 6 and 7, and 1752, consideration 9).
Reference(s)
ILOAT Judgment(s): 1752, 3111
Keywords:
illness; service-incurred;
Consideration 12
Extract:
[T]he Tribunal observes that, under the compensation scheme applicable in the event of illness attributable to official duty established by Article 8.3 of the Staff Regulations, which is the sole legal basis for the complainant’s compensation claim, the ILO incurs strict liability when such an illness is recognised but is not held negligent. While the award of compensation under this scheme does not rule out the possibility that the Organization may also be accused of negligence, the question of whether it is liable on that other basis is in principle a separate dispute (see, for example, Judgments 4222, consideration 15, 3946, consideration 17, and 3111, consideration 8). Consequently, the complainant is not in any event entitled, in the present case, to submit for the first time before the Tribunal claims based on the existence of such negligence.
Reference(s)
ILOAT Judgment(s): 3111, 3946, 4222
Keywords:
compensation; illness; service-incurred;
Judgment 4606
135th Session, 2023
World Intellectual Property Organization
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the non-recognition of her illness as an occupational illness and requests that her sick leave entitlements be re-credited to her.
Judgment keywords
Keywords:
claim moot; complaint dismissed; service-incurred; sick leave;
Judgment 4600
135th Session, 2023
World Health Organization
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the decision to reject her claim that her illness be recognized as service-incurred.
Consideration 6
Extract:
The Tribunal has consistently stated that international organizations have a duty to adopt appropriate measures to protect the health and ensure the safety of their staff members and that an organization which disregards this duty is liable to pay damages to the staff member concerned (see, for example, Judgment 3689, under 5). In the circumstances of this case, the organization breached its duty of care to the complainant when it rejected her claim for compensation for her service-incurred illness in the face of the overwhelming evidence, including four favourable medical reports, and its failure to ensure a healthy work environment to protect her health.
Reference(s)
ILOAT Judgment(s): 3689
Keywords:
duty of care; health; service-incurred;
Judgment keywords
Keywords:
complaint allowed; service-incurred;
Judgment 4508
134th Session, 2022
Organisation for the Prohibition of Chemical Weapons
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the decision to reject his claim for compensation for a service-incurred disability.
Judgment keywords
Keywords:
complaint allowed; service-incurred;
Judgment 4468
133rd Session, 2022
International Atomic Energy Agency
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the decision refusing to submit the alleged increase in her whole person impairment rating to the Medical Board and to reject her claim for compensation based on this alleged increase.
Judgment keywords
Keywords:
case sent back to organisation; complaint allowed; patere legem; service-incurred;
Judgment 4464
133rd Session, 2022
World Trade Organization
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the WTO’s refusal to recognise the illness from which he states he suffers as service-incurred.
Judgment keywords
Keywords:
case sent back to organisation; complaint allowed; medical board; service-incurred;
Judgment 4324
130th Session, 2020
European Patent Organisation
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The applicant seeks execution in full of Judgments 3045 and 3792 and recognition that the disease which led to his invalidity status is occupational.
Judgment keywords
Keywords:
application for execution; complaint dismissed; illness; service-incurred;
Judgment 4298
130th Session, 2020
Organisation for the Prohibition of Chemical Weapons
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the decision to reject his claim for compensation for a service-incurred disability.
Judgment keywords
Keywords:
case sent back to organisation; complaint allowed; illness; service-incurred;
Judgment 4246
129th Session, 2020
World Intellectual Property Organization
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the non-recognition of her illnesses as occupational illnesses.
Judgment keywords
Keywords:
complaint dismissed; illness; service-incurred;
Judgment 4242
129th Session, 2020
World Health Organization
Extracts: EN,
FR
Full Judgment Text: EN,
FR
Summary: The complainant challenges the decision not to consider her claim for compensation for illness attributable to the performance of official duties.
Judgment keywords
Keywords:
complaint dismissed; illness; internal remedies exhausted; receivability of the complaint; service-incurred;
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